- Dell’s AIOps Assistant now features Infrastructure Context Awareness for more targeted queries.
- A new intelligent agent for PowerStore provides system-aware recommendations for optimization.
- The AIOps Assistant offers tailored responses in text, tables, and charts.
- Updates aim to shorten the issue identification to resolution time for IT teams.
- The AIOps Assistant is included with Dell ProSupport, ProSupport Plus, and ProSupport One services.
What’s New / Why It Matters
Dell is significantly enhancing its AIOps Assistant, a Generative AI agent designed to simplify IT management. The latest updates introduce Infrastructure Context Awareness, allowing the assistant to understand and respond to queries about an organization’s specific Dell infrastructure. This transforms the tool from a general knowledge base into a personalized operational partner.
For IT professionals, this means a more intuitive and efficient way to manage complex environments. Instead of sifting through numerous documents, users can ask direct questions and receive tailored answers. This capability is crucial for maintaining optimal server performance, storage, and cybersecurity in dynamic IT settings. The goal is to empower IT teams with smarter, more autonomous operations.
The AIOps Assistant already draws from over 133,000 articles, manuals, and release notes. The new context-aware capabilities enable users to ask highly specific questions, such as checking if a particular policy is affecting performance. The assistant can then provide instant, actionable data, including pinpointing latency spikes and recommending specific configuration changes.
Dell is also launching a new intelligent agent specifically for PowerStore. This agent provides user-initiated, system-aware recommendations to help optimize performance and guide decision-making regarding system updates. This feature aims to help customers align updates with their operational priorities and change control policies by offering tailored advice based on system configuration and relevant software enhancements.
These advancements are designed to reduce the time from issue identification to resolution, minimize downtime, and optimize performance. By making IT management more intuitive and efficient, Dell AIOps aims to turn daily operational challenges into opportunities for innovation.
How to Use It
- Access the Dell AIOps Assistant through your Dell ProSupport, ProSupport Plus, or ProSupport One Services agreement.
- Ask targeted questions about your Dell infrastructure, leveraging Infrastructure Context Awareness. For example, ask about health scores, analytics, or specific alerts.
- For PowerStore users, utilize the new intelligent agent to receive system-aware recommendations for performance optimization and software updates.
- Review the tailored responses provided by the AIOps Assistant, which can include clear text summaries, tables, or charts.
- Implement recommended actions, such as configuration changes for replication settings, to address performance issues or optimize your environment.
- Explore the refreshed user interface, designed for a more intuitive experience and faster access to information.
Pros & Cons
- Pros: Enhanced AI capabilities for deeper infrastructure insights, proactive recommendations, and faster issue resolution.
- Pros: Intuitive user interface and tailored responses in various formats.
- Pros: Included free with existing Dell ProSupport service agreements.
- Cons: Functionality is primarily focused on Dell infrastructure.
- Cons: Requires an active ProSupport, ProSupport Plus, or ProSupport One service agreement.
FAQ
What is Dell AIOps Assistant?
Dell AIOps Assistant is a Generative AI agent that helps IT professionals manage Dell infrastructure by answering questions, providing insights, and offering recommendations.
What is Infrastructure Context Awareness?
Infrastructure Context Awareness allows the AIOps Assistant to understand and query information specific to an individual organization’s Dell IT environment, providing more tailored and actionable responses.
Is the AIOps Assistant a new paid product?
No, the AIOps Assistant and its new capabilities are included for free with Dell’s ProSupport, ProSupport Plus, and ProSupport One Services agreements.
How does the PowerStore agent help?
The PowerStore intelligent agent provides system-aware recommendations for optimizing performance and suggests relevant software updates based on your system’s configuration and needs.
Availability & Pricing
The enhanced Dell AIOps Assistant with Infrastructure Context Awareness and the PowerStore update recommendation agent is available now. It is included at no additional cost with Dell ProSupport, ProSupport Plus, and ProSupport One Services agreements.
Techswire’s Take
Dell’s continued investment in AI for its AIOps platform signifies a broader industry trend towards autonomous IT operations. By integrating Generative AI with deep infrastructure context, Dell is moving beyond simple monitoring to proactive, intelligent management. This approach not only promises to reduce the burden on IT staff but also to unlock greater efficiency and resilience for enterprises managing increasingly complex digital environments.